GDP Technologies
  • Administration
  • Duluth, GA, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Life, Disability, 401k


Managed IT Engineer

GDP Technologies is seeking an experienced Managed IT engineer to work in our rapidly growing IT Managed Services division. As a Managed IT engineer you will be part of a team that delivers high quality IT support utilizing the best in industry tools with a focus on customer service. We are looking for an individual with integrity, expertise, and the drive to be the best at what you do.

Qualifications

  • Customer service skills and experience
  • 5 or more years of related work experience
  • Excellent analytical ability
  • Microsoft Windows Server 2008 R2 and Higher - Microsoft Certifications a Plus
  • Microsoft Exchange 2010 and Higher
  • O365 - Exchange Online
  • VMware and Microsoft Hyper-V experience
  • Networking and Firewall hands-on experience (Sonicwall, Cisco, Netgear, etc.)
  • Windows Desktop OS - Windows 7 and Higher
  • MAC OS experience

Responsibilities:

  • Provide remote and on-site support in the diagnosing, troubleshooting and resolving system issues.
  • Participate in remote and on-site projects
  • Provide outstanding communications to both customers and team members
  • Demonstrate superior professionalism in both communication and appearance
  • Support Microsoft solution technologies including Windows Servers and Desktops
  • Support MAC OS operating systems as needed
  • Act as liaison for any 3rd party application vendor support
  • Maintain appropriate help desk records in documenting support engagements, entering time, and final resolution.
  • Maintain appropriate customer documentation
  • Provide sound advice that has a basis on industry standards and best practices
  • Maintain up to date industry knowledge required to provide effective and efficient technical implementation services
  • Maintain and go beyond service level agreement (SLA) timeframes as outlined in customer contracts
  • Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support.
GDP Technologies
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